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Jackie qualified from The University of Cambridge in 1994. She spent six years in mixed general practice, during which time she developed an interest in preventive and evidence-based medicine.  In 2000 she joined the Epidemiology Unit at the Animal Health Trust in Newmarket. There she was responsible for equine infectious disease surveillance, the provision of advice and support to practitioners dealing with equine infectious disease outbreaks and the clinical care of a large herd of Welsh Mountain ponies.  She also worked on risk assessments for the investigation of potentially zoonotic equine infections and the development of a syndrome-based decision-tree approach to surveillance for incursions of exotic equine infectious diseases into the UK.

In 2007 she completed her PhD on the epidemiology of Inflammatory Airway Disease in National Hunt racehorses, encompassing tracheal endoscopy, multilevel modelling and molecular laboratory work. Throughout her PhD she continued to provide locum cover for local small animal practices and an RSPCA wildlife hospital.

Jackie joined the RVC Epidemiology Division in 2008.  Her main research interests lie in infectious and zoonotic disease epidemiology and companion animal clinical epidemiology.